FAQs & Help section

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eBOOKS   PAYMENT

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eBOOK FAQS

We hope you enjoy this new and exciting way to read your favourite Harlequin books.

While you may never give up paper versions, eBooks offer some great advantages:

  1. Portability: The only bookshelf you'll need for your eBooks is the one on your computer or your eReader. You can bring your to-be-read pile with you wherever you go.

  2. Convenience: Receive your eBooks instantly no waiting or paying for shipping.

  3. Customisation: There are many added functions with eBooks including adjusting the annotation, book marking, highlighting, search functions and many more.

New to e-Books?

1. What is an eBook? 

2. What is so good about eBooks?

 

New to eBooks?

If you’re new to eBooks then this Step-by-Step Guide is designed to walk you through the simple process of registering for a free eBook reader, through to choosing, purchasing and downloading your eBook and enjoying it! If you encounter any difficulties please click the following link customerservice@harlequinbooks.com.au for assistance from our team.
Chose the eBook you wish to purchase and simply click the eBook link
For more information on compatible devices click here.
Once you have clicked on the Buy button the eBook will then be added to your shopping cart.
 
You can then either continue browsing or proceed to check out & payment. After payment you will receive 2 emails.
Email 1 will be your order confirmation.
Email 2 contains the link to your eBook.
 
Step 1. First time to ebooks?
(If you have already downloaded Adobe Digital Editions go directly to Step 2.)
Adobe Digital Editions reader
To download Adobe Digital Editions click here      
 
 
You will receive a confirmation email once you have completed your eBook purchase.
 In your confirmation email click the download link for your eBook.
 
Step 2. Confirmation email.
You will receive a confirmation email once you have completed your eBook purchase. In your confirmation email click the download link for your ebook.
 
After selecting the download link you will be prompted to either save or open. 
Click open and Adobe Digital Editions opens and downloads the title. The title opens automatically after it is downloaded.
If you try and download an eBook before you have installed the free Adobe Digital Editions reader software you will be directed to a reader software download page. 
You will be prompted to download the appropriate reader software. Once you have downloaded and registered Digital Editions you will be redirected to the My Harlequin page of your personal account to download your eBook.
 

1. What is an eBook?

An eBook is an electronic or digital version of a printed book, specially designed to be read on computer screens, PDAs (Personal Digital Assistants) or the screens of eBook reading devices.

2.What is so good about eBooks?

eBooks are a fast, convenient and great value way to buy, read and keep the books you want. They can be downloaded in seconds and many eBooks can be stored and carried on a single small computer/eReader. eBooks are also interactive, allowing you to search for text and they often have enhanced features in the form of extra content.3. How do I buy and read my first eBook? 
You first need to decide what format you would like to read your ebook in. We currently offer Adobe ePUB.

3. How do I buy my first eBook?

Before you buy your first eBook, please ensure you have downloaded and set up your account in Adobe Digital Editions fully. If you haven't done this already, see our Step-By-Step guide. Please ensure the email address used for your Adobe ID matches that of your millsandboon.com.au account. If this is not done before purchasing your first eBook, the download will not authorise correctly and you will be unable to access the file in Adobe Digital Editions.
Once done, simply find a title you'd like to read and add it to your shopping bag. When you come to checkout you will be prompted to download the eBook.

4. Do I need a special computer to read an eBook? 

No, to purchase an eBook you will need a computer that can be connected to the Internet.
This might be a PC, laptop or a handheld computer (check you select the correct format before downloading your ebook. Some formats do not work on portable devices) .You will also need to have installed the appropriate eBook reading software. Doing this will only take a few minutes and it is free! Once you've got your eBook, you can read it anytime and do not need to be connected to the Internet.

5. What is Adobe Digital Editions? 

Adobe Digital Editions is a piece of software that is needed in order to manage your digital library of eBooks. Also, without this your purchased eBook will not be able to be transferred to eReader devices.

6.What devices can I read my purchased eBooks on? 

For a full list of devices that operate with Adobe Digital Editions click here.
To download Adobe Digital Editions click here    
 

7. Can I read eBooks on my iPad, iPhone, or iPod Touch?

Yes, you can download eBooks via the iBookstore.
To find Harlequin books on the iBookstore, you can search by title, author, or genre. When you find the book you want, tap it so see more details, peruse reviews, even read a sample. Download the book and it appears on your bookshelf in the iBooks app on your iPad, iPhone or iPod touch. You can download the iBooks app free from the App store.
 

8. What is Digital Rights management (DRM)?

All eBooks sold on millsandboon.com.au are in the EPUB format secured with Adobe ADEPT Digital Rights Management or DNL Reader Protected DRM.
For Adobe ePubs
Digital Rights Management is used to limit the ability to copy eBooks and ties your purchased eBooks to the Adobe Account you are using on the PC you download to. It is possible to use your account across up to six different devices authorised to the account including readers, laptops and desktops. Always ensure that you have setup your account in Adobe Digital Editions before you download an eBook to a new machine. When changing machines, take a note of your login details to ensure that you can retain access to your library.

9. How do I activate OverDrive Media Console for iPhone®?

 
· Open OverDrive Media Console.
· Select Manager > Settings. The 'Settings' screen is shown.
· Under 'Adobe Account', select 'Activate with Adobe ID'. The 'Adobe Activation' screen is shown.
· Enter your Adobe ID (email address) and password. If needed, get an Adobe ID.
· Click 'Activate'. Your device is activated.

10. How many computers and devices can I authorise?

You can activate up to six computers and devices. If you reach the limit, contact Adobe via their website to increase your allowable activations.

11. Should I activate Adobe Digital Editions anonymously or with an Adobe ID?

Activating Adobe Digital Editions using an Adobe ID allows you to do more with Adobe eBooks, such as downloading them on multiple computers and transferring them to supported portable devices. However, this is a matter of personal preference. Before deciding, please consider the following…
If you use anonymous activation, note these limitations… You will only be able to read a downloaded Adobe eBook on a single computer. You will not be able to download an Adobe eBook on more than one computer. After the initial download of an Adobe eBook, subsequent downloads of that title can only be completed on the same computer.
You will not be able to transfer Adobe eBooks to supported eBook devices. You can decide to activate using an Adobe ID at any time. However, if you activate Adobe Digital Editions with an Adobe ID which has already been used to activate Adobe Digital Editions on another computer, the Adobe eBooks you originally downloaded when using anonymous activation will no longer work.
If you use an Adobe ID…
You will be able to download an Adobe eBook on computers that have been activated with the same Adobe ID (up to 6 computers/devices can be activated using the same Adobe ID).
After the initial download of an Adobe eBook, subsequent downloads of that title can be completed on computers activated with the same Adobe ID.
You will be able to transfer Adobe eBooks to supported eBook devices activated with the same Adobe ID.

12. How do I select the option to not authorise my computer?

When you first launch Adobe Digital Editions, you are prompted to authorise your computer. You can decline, in which case your digital content will belong to the computer, not a named user account. Subsequently, you will be prompted to authorise your computer whenever you purchase an eBook, although the prompt dialogue box provides a "Don't ask me again" checkbox.
 

13. Can I authorise my computer at a later time?

Adobe Digital Editions has an "Authorise this computer" menu item that you can use after initial installation. If you authorise your computer with an Adobe ID, then it will always be associated with that Adobe ID. If you do not, the account is "anonymous". If you "anonymously" activate two computers, then there are two separate anonymous accounts, which cannot be merged. Thus, the eBooks on one computer can be upgraded to "belong" to a specific Adobe ID, but the eBooks on the other cannot. If you authorise the second computer with your Adobe ID, any subsequent purchases on it are associated with that ID and transferable to any computer authorised with that ID. However, the books that were purchased on the second computer prior to being activated are forever locked to that computer.

14. To activate Adobe Digital Editions using an Adobe ID

Open Adobe Digital Editions. 
Select Library > Authorise Computer…. 
The 'Authorise Computer' dialog box is displayed. 
Enter the email address and password for your Adobe ID. 
Click 'Activate'. 
Click 'Finish' to close the 'Setup Assistant' dialog box. 
 
Adobe Digital Editions is activated using an Adobe ID. Repeat this process on each computer on which you intend to download Adobe eBooks. Note that if you activate Adobe Digital Editions with an Adobe ID which has already been used to activate Adobe Digital Editions on another computer, any DRM-protected Adobe eBooks downloaded before activating with the Adobe ID will no longer work. If the subsequent download of an Adobe eBook is attempted on a computer that has been activated using a different Adobe ID, DRM-restrictions will make the title incompatible with the second computer.

15. Can I read eBooks on my Apple Mac?

Yes, the Adobe EPUB is enabled on the Macintosh operating system.

16. Is it safe to download eBook readers and eBooks?

Yes. You will not download a computer virus or any other malicious file when you download eBooks or eBook readers from our site.

17. Can I order eBooks by phone?

No. Because these are digital products, they can only be ordered online.

18. Can I order multiple copies of an eBook at once?

No. Because it is not currently possible to buy an eBook for another person you will only need one copy.

19. Do I have to pay delivery charges for eBooks?

You do not have to pay delivery charges for eBooks.

20. Can I pay for an eBook with a cheque?

No. eBooks can only be purchased with a credit, debit card or paypal.

21. Can I purchase an eBook as a gift? 

At this time, eBooks cannot be sent as gifts. eBook orders are accessed via the individual customer account at harlequinbooks.com.au

22. What if I accidentally skip or erase the page that contains the link to my eBook?

You can download your eBook again by returning to the email we sent you with the download links or log into your MyHarlequin account on our website and locate your order under My Orders.
 

23. I downloaded my eBook but I can't find it now. 

Your download will have been saved on your computers hard drive in My Documents"My Digital Editions. This applies to Windows. For Mac users look in Documents"My Digital Editions.
 

24. Can I print my eBook? 

At this time our eBooks cannot be printed.

25. What is the return policy for eBooks? 

As eBooks cannot be physically returned, it is our policy to not offer refunds on successful purchases. Please take care when ordering to ensure you have purchased the correct format and title before completing your transaction. If you have concerns about your purchase, please contact customerservice@harlequinbooks.com.au

26. I'm still having problems and would like to contact somebody. 

If the above FAQ’s and our Step-By-Step guide do not answer your questions please feel free to contact us by email:
customerservice@harlequinbooks.com.au
Please provide as much detail as possible in your correspondence such as:
· Steps to reproduce the problem (in as much detail as possible)
· Exact text of any error message (screen shots are helpful)
· URL(s) of any error page(s) you encounter
· Transaction ID
· Date of sale
· The email address that you used to create your account
· Title(s) of problem download(s)
· If applicable, your device type and operating system.
· Your contact details
Please note that we try to keep the information on this site as up-to-date as possible, but cannot be made liable for any of the information on the reader software.
Adobe EPUB ebooks are available for desktop and laptop computers using Adobe Digital Editions. For more information on Adobe Digital Editions, click here.
Adobe EPUB ebooks use the same software used to read Adobe PDF ebooks, Adobe Digital Editions. If you previously downloaded Adobe PDF, your eReading experience will not change with Adobe EPUB format.

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PAYMENT

Payment methods

We offer 2 methods of payment, credit card or Paypal. Both methods are quick and easy to process so you get your books faster.

For credit card payments we accept Mastercard and Visa. Simply enter your credit card details when you place your order. Your card will be debited at the time the order is processed. We use the National Australia Bank (NAB) to process your online payment, as well as the highest levels of encryption available to ensure your credit card purchase is fully protected. Please see our security information for details.

For Paypal payments simply follow the screen prompts which will take you to the paypal site and when the payment is complete you will be returned to www.harlequinbooks.com.au.

Order confirmation

Once you complete your purchase, you will immediately be notified by email that we have received your order.

Changing your order

You can edit or change the number of items in your shopping cart up until the point you process your credit card payment. Simply use the arrow to increase or decrease the number of items in the quantity box. To remove items simply click the 'Remove' box.

Cancellations, refunds & returns policies

Print Books

If you are not completely satisfied with your purchase, you can return it for a full refund. Please note that refunds will only be given for those books returned within one month of their date of purchase.

To return a book, please contact Customer Service.

eBooks

As eBooks cannot be physically returned, it is our policy to not offer refunds on successful purchases. Please take care when ordering to ensure you have purchased the correct format and title before completing your transaction. If you have concerns about your purchase, please contact Customer Service.

Privacy Policy

Harlequin Enterprises, is committed to protecting the privacy and confidentiality of personal information entrusted to us. We pledge that the information you give us will be used to create a more user friendly and personalised service for you. As members of the Australian Direct Marketing Association, in full compliance with their code of practice, we will:

  • Keep your personal information secure
  • Give you access to your information to ensure its accuracy
  • Collect only personal information that is necessary to fulfill your orders and to advise you of new products
  • Provide you with an opportunity to opt-out of receiving further offers

Click here to review the full details of our privacy policy.

Postage & Delivery

We aim to provide the most cost-effective postage for books for all our customers. If you buy single books or book packs from www.harlequinbooks.com.au they will be shipped together in one parcel.

If you order a book that is unavailable for some reason we will send it to you at a later date or contact you to organise a replacement book. If your order is split we will cover the postage costs on subsequent parcels.

Australian postage rates

Postage to Australian addresses is $7.00 no matter how many books you buy, or where you live! Buy one book or twenty books and pay a flat rate of $7.00.

New Zealand postage rates

Postage to New Zealand addresses is $7.50 no matter how many books you buy, or where you live! Buy one book or twenty books and pay a flat rate of $7.50.

International postage

International postage from Australia is expensive. The postage rates we charge for international addresses reflects the prices we are charged by Australia Post.

No of books Postage
1 book $11.50
2 books $12.00
3 books $14.00
4 books $18.00
5 books $20.50
6 books $23.00
7 books $25.50
8 books $28.00
9 books $30.50
10 books $33.00
11+ books add an extra $2.50 per book

Order processing times

All orders are processed and mailed within 72 hours. The normal delivery times are:

  • To Australia ranges from 3 to 7 business days
  • To New Zealand ranges from 5-12 days
  • To countries outside Australia and New Zealand, please allow up to 21 days

Go to Track My Order to view progress on any orders.

The Next Season by Rachael Johns